Are you facing DoorDash Error Validating Basket? In this blog, we will tell you all the reasons for such errors and how to fix them.
Firstly, what is Doordash? DoorDash is a popular food delivery service that allows customers to order food from several restaurants through their delivery system. Their service is available in more than 4,000 US, Australian, and Canadian cities. Through the DoorDash app or website, you can place orders from several restaurants and try different cuisines.
However, some customers must have faced an error while trying to place an order at DoorDash, and this is called an error validating basket, which can occur due to several reasons.
This can be frustrating for customers, but there are a few ways in which you can overcome those. In this blog, we will discuss the error and try to give you the solution, so don’t skip any part of it.
What is the DoorDash Error Validating Basket?
Many DoorDash customers have faced this issue of Doordash error validating basket, which can happen when a customer tries to place an order using the DoorDash mobile app or website.
The error notification appears when the app cannot process the customer’s order because of technical issues or validation errors.
What can be the reason for this cause? You might have been thinking this. So, the most common cause of this error while ordering from DoorDash is the mode of payment used by the customer.
It can be due to incorrect or outdated information on the customer’s account or a problem with the restaurant’s menu and product availability. Not just from the customers’ side, this error can sometimes arise due to issues in the DoorDash app or website.
We know such errors can be frustrating for the customers, as it hinders them from placing their order and receiving the food on time.
However, we all have to hang tight until DoorDash works to improve its system and minimize errors to ensure that the customer is satisfied and the ordering experience is smooth and hassle-free.
Reasons for DoorDash Error Validating Basket
There are several reasons for facing an error validating basket while shopping at DoorDash. Some reasons have been mentioned below:
- The item added to your cart can no longer be available/out of stock at the restaurant.
- The restaurant may not be taking orders or may be currently closed.
- There might be an issue with the chosen payment method.
- Your delivery address might be too far from the restaurant’s location.
- You have reached the daily delivery order limit.
- There might be a problem with DoorDash’s system.
How to Fix DoorDash Error Validating Basket?
There are a few steps that might be helpful for you in fixing the issue of validation error while placing an order on DoorDash, and they are as follows:
Check the internet connection
Firstly, make sure you have a stable internet connection and that your device, mobile phone, PC, laptop, or tablet is connected to the network before you place your order.
Clear cache and cookies
Even if you have a good internet connection, the problem still arises; go to your browser’s settings and clear all cache and cookies as they can often cause website problems related to web page loading and validation error.
Update the app
The error can happen if you don’t have the latest version of DoorDash. Ensure you update the app before browsing through their products and placing an order. Updating the app may also fix bugs and other related errors that might be the reason for validation errors.
Check your cart
Check your cart before placing an order and ensure that items in your cart are still in stock and available for delivery. If there is any issue with the item in your cart, make sure you detect and sort it to avoid validation errors.
Check your payment method.
Before making a payment in DoorDash, check that all the information has been correctly filled in, your cards are valid, and you have sufficient balance in your account to avoid such errors.
Restart and log in
You can restart your device, log out and log in back into your account or use another device to log in DoorDash and try placing your order again.
Contact customer support
Even after trying everything, if the problem persists, it’s time to contact customer support for further assistance. The team will help you troubleshoot the issue and provide a solution. They may also offer suggestions that can help you deal with the errors in the future.
Why Can’t I Order from Some Restaurants Using Doordash?
There can be a few reasons why you cannot order from some restaurants using DoorDash. Firstly, the most common cause can be that the restaurant is not partnered with DoorDash, so it does not offer delivery from that platform. It is also possible that the restaurant is temporarily closed for delivery or not taking orders during certain hours or weeks.
It is also possible that the restaurant lies outside the delivery area, as DoorDash only delivers in certain geographic locations. Another possible reason could be that the restaurant is experiencing high demand, due to which delivery is not possible.
Therefore, we recommend you check their website or call them to know if they accept orders or if delivery is available. You can even check their website or app for more information.
How do you know if a restaurant is partnered with DoorDash?
Here are a few ways in which you can find out if a restaurant is partnered with DoorDash:
- Check the DoorDash mobile app or website to know which restaurants have partnered with DoorDash. You can find the entire list of restaurants there.
- The restaurant that works with DoorDash will have a DoorDash logo in their stores or website, check for the logo to find out if the restaurant is DoorDash or not.
- You can directly call the restaurant and talk with the staff to know if the restaurant is on DoorDash and ask if they deliver using that platform.
- You can search the web for online reviews of the customers to know more about the restaurant and find out if it is on DoorDash.
- Browse through the DoorDash website and app that allows you to search nearby restaurant that offers delivery through DoorDash.
Also read: How to Delete Doordash Account?
Conclusion
DoorDash is an easy-to-use platform that offers food delivery options to customers, so they don’t even have to leave their homes. With wide features comes a few errors. DoorDash might cause some issues while placing an order.
However, it can be overcome with a few simple steps, and customers can even resolve this issue and successfully place their order. DoorDash customer support can also provide you with assistance and can help you get rid of this issue.
Keeping the steps in mind, customers can be confident in resolving the error and enjoy their delicious food delivery.
Frequently Asked Questions
Can I order even if I get the DoorDash error validating basket?
If the error was caused due to a minor issue, like a missing item, you can edit your order and then re-order. If the error was caused due to a major reason, you should contact DoorDash customer support for further assistance.
Does DoorDash have a time limit to fix the error validating basket?
No, there is no time limit to fix the DoorDash error validating basket. Just make sure that your order might get canceled if it is not fixed within a certain timeframe.
Will I get my money back if my order is canceled due to the DoorDash error validating the basket?
If your order gets canceled due to the DoorDash error validating basket, you can get a refund for the same.
Will the error validating the basket affect my DoorDash account?
No, it will not affect your account. If your order was canceled due to the error validating basket, it might affect your order history.
How can I prevent the DoorDash error validating basket from happening again?
To prevent the DoorDash error validating basket, re-check your order for any errors before placing it. Ensure all items are in stock and the restaurant is open for delivery. If the error persists, please get in touch with DoorDash customer service.
