Resolving Roku Apps Not Working Issues: Easy Tips To Fix

Why Are Roku Apps Not Working?

Roku devices have become a popular choice for streaming entertainment, but encountering issues with apps not working can be frustrating. If you’re experiencing trouble with your Roku apps, don’t worry! In this article, we’ll provide you with an easy-to-follow, step-by-step guide to troubleshoot and resolve Roku app issues, so you can get back to enjoying your favorite shows and movies hassle-free.

Step 1: Check Your Internet Connection

Start by ensuring that your internet connection is stable. Weak or intermittent connectivity can prevent apps from functioning correctly. Restart your router, check the Wi-Fi signal strength, and consider moving your Roku device closer to the router or using an Ethernet connection for a stronger connection.

Step 2: Restart Your Roku Device

A simple restart can often resolve app-related issues. Navigate to the Settings menu on your Roku device, select “System,” and choose “System restart.” Wait for your Roku device to restart, and then check if the apps are working again.

Step 3: Update Your Roku Software

Outdated software can lead to compatibility problems with apps. To ensure you have the latest updates, go to the Settings menu, select “System,” and choose “System update.” Follow the on-screen instructions to update your Roku software if an update is available.

Step 4: Clear App Cache

Over time, accumulated cache data can cause apps to malfunction. To clear the app cache, go to the Settings menu, select “System,” and choose “Advanced system settings.” Then select “System restart” and enter the following button sequence using your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. This will clear the app cache and restart your Roku device.

Step 5: Remove and Reinstall the Problematic App

If a specific app is not working properly, removing and reinstalling it may help. From the home screen, locate the app, press the * button on your remote, and select “Remove channel.” After successfully removing the app, go to the Roku Channel Store, search for the app, and reinstall it. Launch the app again to see if it functions correctly now.

Step 6: Factory Reset Your Roku Device

As a last resort, you can perform a factory reset on your Roku device. Keep in mind that this will erase all settings and data. To do a factory reset, go to the Settings menu, select “System,” and choose “Advanced system settings.” Click on “Factory reset” and follow the instructions. After the reset, set up your Roku device again.

How do I fix a frozen Roku app?

If a Roku app freezes or becomes unresponsive, you can try force closing the app by pressing the Home button on your remote, navigating to the app, pressing the Options or * button, and selecting “Close” or “Remove channel.” Then reinstall the app from the Roku Channel Store and check if it works properly.

Why do some Roku channels stop working after an update?

Sometimes, after a Roku software update, certain channels may experience compatibility issues. This can occur if the channel developers haven’t updated their app to work with the latest Roku software version. In such cases, you may need to wait for an app update or contact the channel provider for support.

How do I troubleshoot a specific Roku app?

To troubleshoot a specific Roku app, you can try removing and reinstalling the app, checking for app updates, clearing the app cache, and restarting your Roku device. You can also visit the Roku support website or contact the app’s customer support for further assistance.

Why do my Roku apps keep crashing?

App crashes on Roku can occur due to several reasons, including insufficient memory, compatibility issues, or a glitch in the app itself. Clearing the app cache, restarting your Roku device, and ensuring that your Roku software is up to date can help resolve frequent app crashes.

Can a weak Wi-Fi signal cause Roku apps not to work?

Yes, a weak Wi-Fi signal can cause Roku apps to malfunction or not load properly. Ensure that your Roku device is within range of your Wi-Fi router and consider using an Ethernet connection for a more stable and reliable internet connection.


Dealing with Roku apps not working doesn’t have to be a headache. By following these easy step-by-step troubleshooting techniques, you can resolve most common issues. Remember to check your internet connection, restart your Roku device, update the software, clear the app cache, remove and reinstall problematic apps, and perform a factory reset if necessary. With these simple steps, you’ll soon be back to enjoying seamless streaming on your Roku device.

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