A bunch of Samsung TV users has complained about WiFi connectivity issues in their TVs and if you are one of these users who face a similar issue, we got your back! we have compiled a list of solutions for your problem.
Users have faced connectivity issues time and again and luckily, the majority of these problems can be fixed easily without any hassle.
Samsung TV not Connecting to Wifi
If your Samsung TV is having trouble connecting to the WiFi or your Samsung tv wireless connection failed, first and foremost, try to reset your TV. To do this, start by unplugging your Samsung TV for at least a minute. While your TV is not connected to power, long press the power button for approximately 30 seconds.
After 60 seconds, power your TV on and now try connecting it to the Wifi, in most cases, it will connect successfully now.
But if you still face a WiFi connectivity issue, try some fixes mentioned below.
Try unplugging your TV from the wall
This might sound like a very obvious solution to your problem but trust us when we say this, this can be the potential solution to your problem.
The major point to be taken care of here is that it is necessary for you to wait a minimum of 60 seconds before replugging your TV back in. Now, while your Samsung TV is cut from power, make sure to hold the power button for 30 seconds to get rid of any extra power still present in the system.
One might think that this method is similar to switching off your Tv from the remote but that is not the case, pressing the power button while on your TV while it is unplugged acts as a soft reset.
We hope that your problem is solved by now but if it is still not solved, try some other solutions we have mentioned below.
Update your TV to the latest software
If by any chance, your Samsung TV is running on an older software version, you need to upgrade it to the latest software version to ensure a hassle-free WiFi connectivity process.
Although your TV is designed to upgrade to the latest software version by default but if it doesn’t update automatically try doing it manually.
There is a great possibility that the connectivity issue would be fixed once you update to the latest software but if you still face issues in connecting to the WiFi, try the next fix.
Use a different DNS number
Before we go on and try this solution for your problem, make sure to check if your TV is connecting to any of the other WiFi in the list of your connected devices and see if your TV connects to it. If it connects to any of the other WiFi, check your WiFi for the issue.
Try connecting your WiFi to any other device such as your mobile phone or your tablet, if they connect then follow the steps mentioned below in this solution but if they also fail to connect to your WiFi, there is a high probability that your modem has some problem which needs to be figured out.
In this fix, we will start by changing your Tv’s DNS number.
We can do this by pressing the Menu button on your remote, now clicking on the Network option, and then going to Network status. Now your Tv will start discovering your wireless connections.
If you are facing any connectivity issues, you will observe a pop-up message saying that you are connected to the wireless network but you do not have any internet access.
So to fix this, go to IP settings which you can find at the bottom section of the pop-up message on the screen, click on DNS server and change your DNS server number to either “22.214.171.124” or “126.96.36.199”.
Once you change the DNS number your TV will possibly connect to your wifi without any trouble but if you still can’t connect, follow our next fix.
Select “Obtain automatically” in the IP settings
There are instances where your Samsung TV’s settings might get altered without you knowing about it and this might result in a faulty configuration that might cause the connectivity issue.
One of the major faults in your IP settings might be that they are set on “Obtain Manually”, this would require you to manually enter your IP address every time you want to connect your TV to the internet.
To check your IP settings, go to the Menu by pressing the Menu button on your remote, and click on Network→ Network status→ IP settings.
If the “Obtain automatically” option is selected, then well and good but if not then choose this option.
Try Factory resetting your Samsung TV
If you have reached this step it’s quite unfortunate that your TV’s connectivity issue has still not been fixed and it’s about time we try the factory reset option.
The steps to reset your Samsung TV are quite simple, start by pressing the home button on your remote and scroll down to settings, go to general, and there you will find a Reset option. Once you click on it, your TV will factory reset itself.
You will be asked to enter your Tv’s security pin, which is generally “0000”. After entering the security pin, your TV will restart with its default settings.
If you are having trouble remembering your TV’s Pin, you have the option of resetting it with the help of your remote.
Now once your TV has restarted, give it a few minutes to reconnect and there is a high chance that your TV will connect to the WiFi now.
Also read: My Samsung TV is not turning ON.
Try resetting your Network
Many times, your Tv fails to connect to your wifi simply because your existing wifi connection needs to be reset or re-established.
To reset your network, start by selecting “Source” on your TV’s remote and then go to settings. Further, click on General settings and click on Reset network. This step will reset your network and you can connect again, back from square one.
Please note that all the pre-saved details of your wifi, the network name, and password will be removed and you will have to re-enter the details.
It won’t take you more than a minute to reset your network but once you are done resetting your network you can re-enter your wifi details and try connecting again.
This fix will be a lifesaver for most users struggling to connect their Samsung TV to their WiFi but if you still can’t figure out what the issue is then try some alternative methods mentioned below.
Reset your router/modem
Even after trying all the fixes mentioned above, if you still cannot figure out what is wrong, try resetting your modem/router.
You can do this by simply unplugging the router and waiting for some time, you need to wait for at least a minute before plugging it back in. This will help your modem to reset itself and would possibly be able to connect to your TV successfully now.
If the connection still doesn’t work, try running a connection test to check the internet access and speed.
The last resort you can take now is to hard reset your router. You can do that by pressing a small button present on the modem. It can be pressed using a tiny sharp object, like a paper clip or a pointed pen.
This is one of the last solutions we have for you if your TV still cannot connect to your wifi. You should contact your Internet service provider and ask them about any outages they might be experiencing.
Although there are very slim chances of this happening, but it can still happen. Check on your alternate devices to see if they are experiencing similar connectivity issues or not.
Why is Samsung smart TV not connecting to Wi-Fi?
We have talked about plenty of different reasons and solutions, why your TV might not be connecting to your wifi and these fixes, have been proven to help people fix their wifi connectivity problems.
How do I get my Samsung TV to recognize my Wi-Fi?
You can follow all these steps one by one to make sure that everything is working properly:
- Try unplugging your TV from the wall
- Update your TV to the latest software
- Use a different DNS number
- Select “Obtain automatically” in the IP settings
- Try Factory resetting your Samsung TV
- Try resetting your Network
- Reset your router/modem
After going through all of the above-mentioned fixes if you still can’t fix your problem, you need to contact customer support at Samsung and ask them about it. If your TV is too old or completely worn out, it might be possible that you’d have to replace your TV but if it’s new and still covered in an active warranty, you can ask the Samsung team for help.
Frequently Asked Questions
How many times can we reboot a smart TV?
Smart TVs today have a plethora of features and apps and to sustain it, we need to give our smart TVs some break. So, one should try and reboot their Samsung TV once every month, at least.
How many years can a Samsung Smart Tv last?
If we go by industry standards, an average smart TV can last somewhere between 8 to 10 years. Some people have reported their smart TVs have worked well for more than 10 years but generally, they last 10 years or so.